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RETURNS & EXCHANGES
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from La Mer Online only, and all returns are inspected upon return. Products purchased from La Mer Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. La Mer Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of La Mer Online. If issued in these instances, La Mer Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a La Mer Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the La Mer Online gift card.
Return policy information for orders placed prior to 11/22/22 below:
If for any reason you are not happy with your purchase on Lamer.com, you may return the unused portion to us for a refund or exchange. Please note: Engraved items, items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return.
Please contact us at 1-866-850-9400, via email or via chat. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on LaMer.com may be returned.
If for any reason you are not happy with your purchase on LaMer.com, you may return the unused portion to us for a refund or exchange.
- Call 1-866-850-9400 to arrange your free return. Our Online Experts will be happy to help you find a product to better suit your needs—or refund your purchase price—and we'll cover the return postage.
- A free return label will be provided to you via email. Simply print the label and affix it to the return package
- To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
- If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice
- If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice
- Follow the shipping instructions provided in the email containing the prepaid label to send your return package.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If the items received are damaged, please refer to Damaged Items.
Please note: Only products purchased on LaMer.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at 1.866.850.9400 or via email at LaMerOnlineService@CremedelaMer.com.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-866-850-9400. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Note: La Mer Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). La Mer Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.